| 9:00 AM - 11:00 AM | Lecture
Confidence is contagious: Elevate every consultation (0.2 CEUs)Robyn Graham, LE, CPE, CME, CCE, CLHRP, LSO
A great consultation is more than explaining electrolysis—it’s an opportunity to build trust, establish credibility, and create a lasting connection with your client. In this engaging session, discover how confidence, clear communication, and a thoughtful consultation process can transform the client experience from the very first conversation. Learn practical strategies for guiding consultations with confidence, setting realistic expectations, communicating the commitment and process of electrolysis effectively, and addressing common questions and concerns with ease. Whether you’re new to the profession or looking to refine your approach, you’ll leave with tools to elevate every consultation, strengthen client relationships, and turn uncertainty into confidence—because when you believe in what you do, your clients will too. |
| 2:00 PM - 4:00 PM | Lecture
The Empowered Hand: Proactive Joint Protection (0.2 CEUs)Kelley McDonald, OTR, CHT
How we can keep our hands healthy/functioning well. This lecture will discuss basic hand/wrist anatomy and the impact of repetitive use in the field of electrology. Common hand/wrist injuries will be discussed, including treatment recommendations and strategies for joint protection, work simplification, and workplace ergonomics. Postural control/awareness will also be highlighted. Emphasis on injury prevention and career longevity, while focusing on simple changes that can be incorporated into daily routines. |